Terms and Conditions


“The Company” means A Luckes & Son (Removals & Storage) Limited, trading as M4 Self Store, “the Customer” means the person, firm, company or corporation who orders, purchases and/or contracts to order or purchase goods of the Company.


The contract shall be subject to the Laws of England and construed in all respects as an English Contract.


All quotations are made and all orders are accepted subject to the following terms and conditions. Any terms and conditions contained in any acceptance of this quotation which vary, are contrary to or additional to those herein contracted shall be void and of no effect.  A customer desiring any reasonable amendment of those terms should communicate with the Company before forwarding an acceptance. No amendment of these terms shall be valid unless made in writing and signed by the Company.

Before using any of our products, the customer shall determine the suitability of the product for its intended use, and the customer assumes all risks and liability whatsoever in connection herewith. A Luckes & Son (Removals & Storage) Limited, trading as M4 Self Store shall not be liable either in tort or in contract for any loss or damage, direct, incidental or consequential, arising out of the use of, or the inability to use, any of our products.

Description of Goods

All specifications, drawings, illustrations, particulars of weight and dimensions issued by the Company are approximate only and do not form part of any terms, conditions or warranties of any contract entered into by the Company. The Company may vary such specifications, drawings, illustrations, particulars of weight and dimensions at any time and for whatever reason, without having to give a reason or explanation.

Catalogues, Prices

Catalogues, brochures and price lists and all other advertising matter are only an indication of the type of goods offered by the Company they shall not constitute a sale by description.  All prices therein are intended to be correct at the date of publication but are subject to increase, alteration or withdrawal without notice.


All quotations made are applicable only to quantities specified and are valid for up to 30 days from the date of quotation.; The Company reserves the right to increase its price to take account of variations in labour, material or other costs between the date of quotation and the last date of delivery of the goods.


1. Verbal orders must be confirmed in writing within 20 hours.

2. If the Customer cancels any order before its completion he shall immediately thereupon become liable to pay to the Company a sum equal to the cost of the labour, materials and overheads expended in the execution of the said order up to and including the date of the receipt of such cancellation plus the amount of the profit which the Company would have made but for such cancellation.

Returns and Refunds

Goods cannot be accepted for return without the prior consent of the Seller. To qualify for return, goods must be returned in a pristine condition meeting the following criteria:

  • Unused.
  • Unassembled.
  • Packed as received in original packaging & suitable for immediate restocking and resale.

Subject to meeting these criteria, a handling charge of 20% of net order value or a minimum of £40 will be made on all goods.

Failure to meet the above criteria will result in goods being returned to the Buyer and payment will become due in line with our terms and conditions of sale.


Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

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